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Frequently asked questions and contact form

Important: AI does not interpret EKGs

No current language model (LLM) — including ChatGPT, Gemini, Claude, and others — has acceptable accuracy for EKG interpretation. Studies show AUC around 0.500 (equivalent to a coin flip). All answer keys on EKG Cases are crafted exclusively by specialist cardiologists.

Artificial Intelligence and EKG

Does EKG Cases AI read or interpret EKGs?
No. The AI feature on EKG Cases (available in the Premium +AI plan) acts exclusively as a personalized tutor. It analyzes your history of mistakes and correct answers to suggest study topics, recommend specific cases, and provide additional explanations. The AI never interprets or reports on electrocardiograms.
Why don't you use AI to read EKGs?
Because no current language model (LLM) — including ChatGPT, Gemini, Claude, and others — has acceptable accuracy for EKG interpretation. Studies show that these generative AIs have an AUC (Area Under the Curve) around 0.500, equivalent to random guessing. It would be irresponsible and dangerous to rely on such a tool for clinical diagnosis. Therefore, all answer keys on EKG Cases are crafted exclusively by specialist cardiologists.
But aren't there specialized AIs that read EKGs?
There are deep learning models specifically trained on EKG signals (such as convolutional networks on raw signal) that show promising performance in isolated tasks (e.g., atrial fibrillation detection). However, these models are fundamentally different from LLMs like ChatGPT. They don't "read" the EKG image — they process the digital signal. For complete interpretation of a 12-lead EKG with clinical context, the human specialist remains the gold standard.
Can I trust ChatGPT/Gemini to interpret my EKG?
We strongly advise against it. Independent tests show that generative LLMs achieve EKG diagnoses at a frequency comparable to chance (AUC ~0.50). Using these tools for diagnosis can lead to serious errors. EKG interpretation should be done by qualified professionals, and EKG Cases exists precisely to help you develop this competency.

About the Platform

What is EKG Cases?
EKG Cases is a tele-EKG shift simulator that allows you to practice interpreting electrocardiograms in a realistic environment. You receive clinical cases with real EKGs, submit your report, and receive feedback based on answer keys crafted by specialist cardiologists.
Who creates the answer keys?
Answer keys are created by Dr. José Alencar, cardiologist and electrophysiologist, Fellow of the European Society of Cardiology (FESC), Fellow of ISHNE (FISHNE), and author of the EKG Textbook.
Are the EKGs from real patients?
Yes, all EKGs are from real cases, properly anonymized. This ensures you practice with authentic tracings, including artifacts and variations you'll encounter in clinical practice.
Can I use it on phone and tablet?
Yes, the platform is responsive. For better EKG visualization, we recommend larger screens (tablet or computer) when possible.

Plans and Payment

What plans are available?
We offer three plans: Free (10 EKGs/month, detailed feedback, and 5 AI consultations/month with 1 per report), Premium (unlimited EKGs, detailed feedback, PDF, hospital customization, and 3 AI questions per report with 30/month), and Premium +AI (everything in Premium + unlimited conversations with EKG-AI and personalized study suggestions).
Can I cancel anytime?
Yes. Premium access continues until the end of the already-paid period, with no additional charges.
What payment methods are accepted?
Credit cards (Visa, Mastercard, Amex). Payment is processed securely by Stripe.
Do you issue invoices?
Yes, invoices are sent automatically by email after payment confirmation.

Account and Security

I forgot my password. How do I recover it?
On the login screen, click "Forgot password" and enter your email. You'll receive a link to create a new password (expires in 1 hour).
Is my data secure?
Yes. We use encryption for all communications, data is stored on secure servers, and we never share personal information with third parties.
How do I delete my account?
Use the contact form below or send an email to contact@ekgcases.com. We'll process the deletion within 48 hours in accordance with applicable privacy laws.

Technical Support

I found an error in an answer key. What do I do?
Use the form below to report it. Our team will review the case and, if confirmed, we'll correct it and notify you.
How long does it take to respond?
We respond within 24 business hours. For urgent payment-related issues, we prioritize response.
Do you offer plans for institutions?
Yes! We have special plans for medical residencies, hospitals, and medical schools. Use the form below selecting "Partnership" or contact us at contact@ekgcases.com.

Contact Us

Send your message and we'll respond within 24 business hours

You can also contact us directly at contact@ekgcases.com